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TERMS AND CONDITIONS
This agreement contains the terms and conditions by which MTL Vacations in consideration for Participant's payment agrees to provide these travel tours. PLEASE READ THIS AGREEMENT CAREFULLY BEFORE SENDING ANY MONEY.
PERSONAL IDENTIFICATION
All persons visiting Canada from the USA must hold a Passport or Birth Certificate in order to enter Canada. If the traveler is not a US Citizen, they should check with the Canadian Consulate regarding proper proof of citizenship. If the traveler has ever been convicted of drunken driving or other felony, they may not be eligible for entry to Canada. Please call the Canadian Consulate at 212-596-1700 for clarification. Failure to carry proper proof of citizenship may lead to denial of entry into aircraft or foreign country. No refunds will be made on account of improper documentation. All passengers must be 18 years of age or older to enter Canada unless accompanied by a parent or legal guardian.
INDIVIDUAL PAYMENTS AND RESERVATIONS
MTL Vacations accepts Money Order, Bank Check, Master Card, VISA, Discover, and AMEX. Personal Checks are accepted outside of 21 days prior to departure. Please make all checks payable to MTL Vacations. If paying by credit card, travel agents please enclose a fully completed UCC form (without approval). Participants waive any charge-back rights. Any other person or entity (including a travel agent) that receives payment from participants does so strictly as an agent of the participants. Tendering payment to MTL Vacations constitutes acceptance by all participants of these terms and conditions.
PAYMENT SCHEDULE
Deposits are due within 7 days of reservation confirmation. Event tickets must be paid in full at time of confirmation to be guaranteed.
TYPE OF PACKAGE AND DEPOSIT AMOUNT:
AIR, GOLF, RESORT,& THEATER: 100.00 P/P
CITY STAY LAND: 50.00 P/P
SKI RESORT AIR OR LAND: 100.00 P/P
FINAL PAYMENT DUE DATES:
AIR, GOLF, RESORT,& THEATER: 30 DAYS PRIOR
CITY STAY LAND: 30 DAYS PRIOR
SKI RESORT, Rail, AIR OR LAND PKG: 60 DAYS PRIOR
All payments not received by the due date will incur a $10 late fee.
TRAVEL DOCUMENTS
All passengers traveling by air will be mailed their travel documents 14 days prior to departure. City Stay Land Package customers will receive their travel documents 14 days prior to departure via First Class Mail.
It is the participants and/or travel agents responsibility to examine invoices/confirmations and documents upon receipt to ensure accuracy of travel package arrangements.
LATE BOOKING AND ADDITIONAL FEES
Bookings will be accepted until 3 business days prior to departure. All reservations made within 14 days of the travel date will incur a $25 - $35 late fee for expediting the process of documents. All payments not received by the due date will incur a $10 late fee.
NOT INCLUDED IN ANY MTL PACKAGE: Gratuities (unless otherwise noted), rollaway bed and/or crib charges when applicable, guest incidentals, applicable surcharges, hotel parking, and meals (unless otherwise noted). RENTAL CAR RESTRICTIONS: Length of contract and car type varies depending upon the destination selected. Taxes and other government-imposed or authorized charges, fuel, optional Collision Damage Waiver, airport-imposed taxes/fees, overtime and drop-off charges, additional driver or young renter's fee (under age of 25) and other optional items, if any, are extra. Some airports impose a tax or fee, ranging up to 10% if you choose to exit on a shuttle bus.
CANCELLATION AND REFUND POLICY
All cancellations must be received in writing and are effective upon receipt. In order to receive a refund, all documents must be returned to MTL Vacations or your travel agent. There are no refunds on event tickets, unused vouchers, or partially used vouchers. Golf Tee times are non-refundable from 14 days prior of the reserved date. Rail packages are non-refundable if cancelled 30 or less days prior to the travel date.
CHARGES FOR AIR, GOLF, RESORT, & THEATER PACKAGES:
ONCE UNDER DEPOSIT: $50.00 P/P
30 - 16 DAYS PRIOR: $100.00 P/P
(plus price of airfare if tickets have been issued)
15 - 4 DAYS PRIOR: $100.00 P/P
(plus price of airfare and/or tee times, theater tickets)
3 DAYS PRIOR: NO REFUND
Additional cancellation fees may apply during peak holiday travel periods. Please call for details.
CHARGES FOR CITY STAY LAND PACKAGES:
ONCE UNDER DEPOSIT: $25.00 P/P
30 - 4 DAYS PRIOR TO TRAVEL DATE: $50.00 P/P
3 DAYS PRIOR TO TRAVEL DATE: NO REFUND
Additional cancellation fees may apply during peak holiday travel periods and the following destinations: Atlantic Canada, Banff, Lake Louise, Jasper, Tremblant, and Whistler. Please call for details. All City Stay Land Packages require a check-in with a major credit card to cover any incidental expenses that are incurred at the hotel.
CHARGES FOR SKI RESORT PACKAGES WITH AIR OR LAND ONLY:
61 DAYS OR MORE: $75.00 P/P
61 - 46 DAYS PRIOR: 25% OF P/P PACKAGE PRICE + FEES FOR ISSUED AIRLINE TICKETS AND/OR FEES IMPOSED BY THE RESORT.
45 DAYS PRIOR*: NO REFUND
*Any Whistler arrivals between 12/20 - 1/2, package is non-refundable 60 days prior to travel date. Additional cancellation fees may apply during peak holiday travel periods. Please call for details.
REVISION FEES
No name changes are permitted on airline tickets once issued. No refunds are permitted on air tickets once issued. Re-issuance of airline tickets may be considered a cancellation and penalties would apply.
Any revisions made within 14 days of the travel date will be subject to the Late Booking Fee. The Fees are as follows:
ONCE UNDER DEPOSIT: $20.00 PER REVISION
RE-ISSUE OF DOCUMENTS: $50.00 PER RESERVATION
RE-ISSUE OF DOCUMENTS AND/OR AIRLINE TICKETS: $150.00 PER RESERVATION
GROUP AIR TRAVEL
Groups reserving and traveling by air have different guidelines for final payment and cancellations. They are as follows:
Revisions done 61 days or more from the travel date will incur a $25 fee. Revisions done within 60 days of the travel date will be handled on a case by case basis.
Group Air Packages must be paid in full 60 days prior to the travel date.
GROUP CANCELLATION CHARGES ARE:
91 OR MORE DAYS: $50.00
90 - 61 DAYS: $100.00
60 DAYS: NO REFUND
INSURANCE
MTL Vacations recommends that you purchase optional tour and travel insurance. Travel and trip cancellation insurance is available starting at $29 for all air bookings or $19 trip cancellation for standard motorcoach pack-ages. See your travel agent or call us for full details. Travel Insurance must be purchased at the time of booking or before any deposit is received. MTL Vacations is a fully insured tour operator.
NTA CONSUMER PROTECTION
MTL Vacations is a member of the National Tour Association (NTA). The NTA Consumer Protection Plan (CCP) becomes applicable in the event that a bankruptcy petition is filed by or against a NTA Tour Operator Member. The CPP then applies to qualifying Consumer deposits or prepayments, which were made to the Bankrupt NTA Tour Operator Member for qualifying Packaged Travel. The CPP also applies to a Consumer's qualifying deposit or prepayment for qualifying Packaged Travel, which was place by a travel agent on behalf of that Consumer with a bankrupt NTA Tour Operator Member. The CPP's liability for qualifying Consumer's losses is limited to $250,000 per bankrupt NTA Tour Operator Member with a maximum limit for all losses being the total assets of the CPP from time to time. The acceptance of Consumers' claims by the CPP is strictly governed by the terms and conditions of the CPP and nothing contained herein operates as a waiver or limitation of any right or defense available pursuant to the CPP. For further information regarding the terms and conditions of the CPP or a copy of the CPP, or to verify this operator is a member in good standing with NTA, contact the NTA Consumer Protection Plan, P.O. Box 3071, Lexington, Kentucky 40596-3071.
RESPONSIBILITY
MTL Vacations (here and after "the Company") and their agents, in accepting bookings for this tour, clearly state they are not responsible nor liable for the faults and defaults of other companies and persons that may be used in carrying out the tour services, and also for accidents, personal injury, baggage loses, delays, carrier fuel charges, cancellations, strikes, political unrest, riots, acts of God and war and changes in schedule. In consideration of booking the tour, customers agree to covenant and hold harmless the Company, their respective officers, employees and agents from any and all actions, claims, damages, costs and expenses on account of or in any way growing out of, all known and unknown personal injuries or property damage which I may now or hereafter have due to negligence or intentional actions of other parties while on the tour. The Company reserves the right to change or alter any arrangements set forth in its brochure(s) and any itinerary should conditions warrant offering substitutions of comparable value, or to cancel the operation of any scheduled tour upon refund of deposit and money paid. The Company reserves the right to exclude disorderly persons from participating on any tour without refund. Charges are subject to change without notice. Rates in our brochure are current at time of printing and are subject to change. Some peak week charges may apply. The Company does not assume responsibility for any errors or omissions in the contents of this brochure.
MTL VACATIONS would like to thank and give photo credits to:
Tourism Montréal Canadian Tourism Commission
Tourism Québec Tourism Toronto
Tourism Ontario Tourism Ottawa
Tremblant Mount Sainte Anne
(c)2003 MTL Vacations Inc. and Studio Mystic 148.9/01
AGREEMENT TO PAY CREDIT CARD CHARGES FORM
Attn:
FAX #:
Total Pages:
Booking #
Tour Participant Agreement
I understand that my application is subject to acceptance and confirmation by MTL Vacations. I have read the literature and the MTL Vacations cancellation and refund policy, and I agree to all terms and conditions. I am authorized to act for all passengers listed. If notice of cancellation is received 46 or fewer days before planned arrival, the package may be forfeited. I understand there are no refunds for late arrival, early departure and/or no show.
Please completely print or type all the following credit card information:
Charge payment amount of: $___________________ Type of card ______________
Names of those travelers the payment is covering: _____________________________________________________
BY SIGNING BELOW I ACKNOWLEDGE THAT I UNDERSTAND THE CANCELLATION AND REFUND POLICY AND AGREE TO PAY IN FULL ALL AMOUNTS CHARGED TO MY CREDIT CARD (NUMBER): __________________________________________ EXP DATE: ____________ FOR SUCH TRAVEL AND/OR PACKAGE.
Cardholder Name: _________________________________________ (please print as it appears on the card):
Cardholder Signature ___________________________________ (ALWAYS REQUIRED)
Today's Date: _____________
Cardholders Daytime Phone#: ______________________________(ALWAYS REQUIRED)
ENROLLMENT WAIVER
To waive insurance, you must sign below. By not signing below, you authorize MTL Vacations to charge you the appropriate amount to insure your vacation as described above.
"I hereby wave the optional protection of my travel investment available with MTL Vacations trip cancellation protection plan. I agree that I have no right to recover from MTL Vacations, its agents or employees for any financial loss relating to cancellation penalties, medical, baggage or other risks associated with my travel."
Customer name: ___________________________(please print)
I DECLINE: _____________________________ (Customer Signature)
** Please return by Fax 978-922-4819. **
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